General questions

 

What is your satisfaction guarantee?

Our satisfaction guarantee states that if you are not satisfied with the consultation, you can stop it within…

I do not intend to retain your services beyond the consultation. Is that a problem?

Many clients want a one-time discussion to clarify a few detailed questions, but have no plans to continue…

Are your consultations open and unbiased? Or is the consultation just a paid sales pitch?

The consultation is conducted in an entirely open and unbiased manner. Our consultation is not aimed at talking…

Why don’t you offer a free consultation / initial consultation?

We are so busy with ongoing clients that we have to use our time very economically and responsibly.…

How are consultations held?

Consultations are usually conducted by telephone and Skype. If it can be arranged, an in-person appointment in London…

Which subjects can you advise me about?

All consultation topics can be found on this page.

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Defining Your Needs & Our Limitations

 

I am an account or attorney. Do I need to book a consultation to discuss a client-related matter with you?

Accountants and attorneys who wish to discuss a client's case with us need not book a consultation. Instead,…

I don’t want to book a consultation, but I would like to invite Mr. Sauerborn for a “get-acquainted” lunch in London. Is he available for that type of meeting?

If you are so kind as to invite Mr. Sauerborn to lunch, he will be pleased to conduct…

I don’t want to buy a pig in a poke. I’m reluctant to pay for a consultation in advance when I can’t be sure of its quality. What can you offer me?

If our website has not been able to convince you of the quality of our work and our…

I have only one question, and I think you can answer it in five minutes. Do I still have to book a consultation?

There are no simple questions in international tax law per se. Even a question that appears extremely simple…

I don’t even know if my foreign project has any potential, and if it makes any sense at all to consult with you. What can I do?

On our website, you can request an e-mailed potential-analysis on various topics, free of charge and without obligation.…

Can you confirm to me in writing — before I book a consultation — whether you can even advise me on my specific concerns or not?

It is indeed possible for you to assure yourself in advance that we can advise you about your…

I am interested in general information. How can I get it without having to book a consultation?

If that is the case, of course, you need not book a consultation. Please contact us via the…

I already know which service I need from you; I do not need any preliminary consultation. How can I hire you?

If that is the case, of course, you need not book a consultation. Please contact us via the…

Know Your Customer / Identification

 

What’s the best way to send documents to you?

You can simply take a picture of the documents with your smartphone and email us. Otherwise, a scan…

Must identity and address documents be notarized?

No, the documents do not have to be notarized.

My address is on my identity card. Can that suffice as the only document I provide?

No, you must still present two documents.

What do you accept as proof of address?

We accept your driver's license or identity card as proof of address, as long as it is not…

What proofs of identity are acceptable?

We accept a copy of your passport, driver's license or identity card. Expired documents are not acceptable.

Why do I need to send you ID and address documents in advance?

Strict British anti-money-laundering laws oblige us to verify your identity and home address. These laws apply to all…

Logistics & Technical Questions

 

Can I meet Mr. Sauerborn in Germany / Austria / Switzerland?

Mr. Sauerborn is frequently on the road in Germany, Austria and Switzerland; with appropriate planning, he can usually…

Can I pay in cash for in-person appointments in London?

Cash payment before a London consultation is absolutely possible.

What payment methods do you accept?

We accept bank transfers, PayPal and all credit cards and payment methods supported by PayPal, including German direct…

Can I spread the consultation over two half-hour appointments?

Splitting the consultation time between two appointments is quite possible, and often recommended.

My matter is very urgent. Can I get an appointment within the next 24 hours?

It will not always be possible to arrange an appointment on such short notice. However, clients do sometimes…

What is the lead time? How long do I have to wait for an appointment?

Expect a period of 7-10 days before the consultation can be held. We do frequently get cancellations, though,…

Are appointments outside of regular business hours possible?

Appointments outside of regular business hours are made only in exceptional cases. If you find it necessary because…

What are the business hours during which consultations can be booked?

Please be prepared to meet sometime between 9 AM and 5 PM British time (10 AM - 6…

Can the consultation be conducted via Skype audio?

Yes, the conversation can take place via Skype audio. Unfortunately, we cannot offer Skype video.

Can the consultation be conducted over Skype video?

Unfortunately, the consultation cannot be performed over Skype video. However, Skype audio is quite possible

Content and Procedure

 

How can I stop the consultation in the first 15 minutes and request a refund?

If you are not satisfied with the quality of the advice, you can let Mr. Sauerborn know in…

Will I receive a written summary of the consultation via email?

We will be glad to provide you with a written summary of the consultation via email. The time…

What if you can’t answer one of my questions?

Occasionally, one or two detailed questions cannot be answered during the interview (for example, when we need to…

What if the consultation lasts longer than an hour?

If Mr. Sauerborn's appointment schedule permits, the consultation can be extended, upon request. Otherwise, we will simply arrange…

What if the consultation takes less than an hour?

It often makes sense to suspend the consultation after the first half, and to resume the call in…

Can the consultation be arranged as a conference call with an access code?

We will be glad to arrange the consultation as a conference call. We can send you the access…

Can other people (e.g. spouse, business partner, etc.) participate in the consultation?

You are quite welcome to invite other people to the consultation.

Will you call me at the time we agreed on, or should I call you?

Mr. Sauerborn will call you at the agreed time, at the number you provided. Punctuality is very important…

Does it make sense for me to provide you with comprehensive written information on my matter in advance, so that Mr. Sauerborn can study it?

It makes sense to send us comprehensive information in advance only if you wish to work on it…

How should I prepare for the consultation?

Ideally, you will have all facts and details about your matter at hand (especially figures, data, etc.). You…

Further Advice

 

How am I charged for further consultations?

As a rule, we charge monthly for any consulting expenses incurred.

Do I have to book further consultations online again, and pay in advance?

No, this is not necessary. Please get in touch with your liaison in our office. A consultation can…

What if, during the consultation, a need for further advice and clarification arises, and I desire further assistance from you?

You are welcome to engage us to provide additional information and consulting services. You need not book another…

Rating Us on TrustPilot

 

Can anyone rate your firm on TrustPilot?

No; on TrustPilot, only the firm's clients can rate the company. This ensures a high level of integrity.…

I’d like to leave a review for you, but my matter is very confidential. What can I do?

Thank you for your desire to review our firm, even though your matter is confidential. Of course, we…

How can I leave a review?

You can leave a review for Steuerkanzlei St Matthew via this link.

What benefits do I get if I review your firm?

For ethical reasons, we cannot promise you any benefits for reviewing us on TrustPilot.

Why do you ask clients to rate you on TrustPilot?

We would like to convince as many prospective clients as possible of the quality of our services. TrustPilot…

Where can I find your TrustPilot profile, and read reviews about your firm?

You can find Steuerkanzlei St Matthew's TrustPilot profile here.

What is TrustPilot?

TrustPilot is one of the largest online rating communities in the world. On TrustPilot, consumers can rate companies…